我不小心点了每月订阅，我只是想先试用一下，能否取消订阅，退回费用
非常理解您误操作订阅的焦急心情，我们已收到您的退款申请并会立即交由专人优先处理。请放心，客服团队会尽快与您联系以协助解决此事。
请问什么时候给我后续回复
目前客服团队正在加急处理您的申请，预计会在 24 小时内通过原渠道或注册邮箱给您具体回复。请您留意消息通知，一有进展我们会立刻告知您。
Hello,
Thank you for your request.
Your case has now entered our standard refund process, which includes the following steps:
Step 1 — Review of Refund Policy Please review our refund policy via the link provided（What is the Refund Policy of Tunee? How can I get the refund? - FAQ - Tunee Forum）. This includes details on eligibility, how used credits are calculated, and any applicable third-party processing fees (such as Stripe).
We will proceed once you have reviewed and agreed to the policy.
Step 2 — Verification of Refund Eligibility & Refund Amount
Please provide the email address linked to your subscription. We will assess your account usage against refund requirements, calculate the final refund amount and confirm it with you.
Step 3 — Refund Disbursement
Once the amount is confirmed, we will process your refund immediately.
Due to internal auditing and payment settlement cycles, funds will be returned to your original payment account within 7 working days.
Please kindly inform us 【whether you confirm to proceed with the refund】 after reviewing the refund terms. If confirmed, please 【provide your subscription email address】 so that we can move forward with the subsequent procedures.
Best regards,
Tunee Support Team