Hello everyone,
As we celebrate the Spring Festival, the Tunee team will be observing a holiday break. Please find the details below:
Holiday Period
February 14 – February 23
During this time, we will continue to receive all emails and inquiries as usual.
Once the holiday ends, all messages will be reviewed and responded to in the order they were received.
Technical Issue Reporting
If you are reporting a technical issue (such as generation failure or unexpected credit deduction), please include your Project Link in your message so we can investigate efficiently after we return.
How to find your Project Link:
Go to your project page
Click the “Share” button in the top right corner
Copy the link and include it in your message
Refund Policy
For refund-related requests, please refer to our refund policy here:
tunee-subscribe-faq
All refund requests will be reviewed and processed collectively after the holiday.
Please note that any credits already used will be deducted in accordance with our policy, and the remaining balance will be refunded accordingly.
Spring Festival Wishes
Thank you for your continued support and understanding.
We wish you a joyful Spring Festival filled with happiness, inspiration, and success in the year ahead! 
— Tunee Team