Hello Tunee Support,
I am writing to formally report a critical failure of your service that requires immediate attention. I have now had over 5 albums rejected by my distributor (SoundOn) for delivery to Meta, SoundCloud, and Peloton.
The rejection reason provided by the platforms is consistently: “Ineligible due to possible snippets of sampled media and/or generic sounds (Audible Magic).”
This indicates a systemic problem with your AI generation model:
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It is generating audio that triggers copyright/content ID filters (Audible Magic), meaning the output is not unique or commercially safe as advertised.
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It is producing “generic” loops that social platforms categorize as spam/stock audio rather than original music.
Because I cannot commercially release the music I paid to generate, the service is not fulfilling its advertised purpose.
I am requesting two things:
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A manual review of my account and these specific generations to explain why they are failing copyright checks.
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Compensation or a refund for the credits/subscription used on these rejected albums, as the output is commercially unusable.
I await your urgent response before taking further action regarding my subscription.
