Hi! Cannot download a song/stems generated in 2025 - keeps giving me “This site can’t be reached . . . might be temporarily down or it may have moved permanently to a new web address.” I tried downloading the stem files, and and get message “separation failed”. I tried on newer songs (2026), downloads work but stem separations fails. Any ideas?
Thanks for the reply - maybe it was a busy server? I tried again this morning, and that particular project seems to be working fine now. Have downloaded wav file and separated stems with no issues. Thanks again for the swift response.
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Hi, sorry about the experience — that definitely shouldn’t happen.
Could you please share the project link with us so we can take a closer look and investigate further?
If you have any privacy concerns, you can also send the link directly to our support team via email at support@tunee.ai.
If we confirm that this is a technical issue, we will arrange credit compensation accordingly.
Here’s how to find your project link:
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For the project link, here’s how to find it:
Go to your project page
Click the “Share” button in the top right corner
Copy the link and reply with it here
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Thanks again for reporting this — we’ll help you get it sorted!