I can’t generate any new music. Yesterday tunee successfully generated 5 songs and 1 failed, the start of the downward slope. Now, nothing generates. I’ve tried waiting, as I thought it was just a system issue. I’ve tried using a mastered tunee song I’ve tried using a link to a tunee generated song, but to no avail.
Hi,
Thank you for bringing the issue of unusual point deductions to our attention. We sincerely apologize for any frustration or inconvenience this has caused. To help us investigate this matter thoroughly, we kindly request that you provide the link to your project. Please follow these steps to get the link:
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Go to your project page.
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Click the “Share” button located in the upper right corner.
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Copy the generated link and reply to this email with it.
Our technical team will immediately check the transaction logs for your project. If our investigation confirms that there was an abnormal deduction, we will promptly return the deducted points to your account.
We truly appreciate your cooperation and patience as we work to resolve this for you.
Thank you for your understanding.
Tunee Team
https://www.tunee.ai/project/rPSutBbcKB0q22yox
Thank you
Shane
We are very sorry for the inconvenience caused. We will compensate you with 77 credits within 7 working days.