Generation failed

I would like credits refund

Dialogue

understand — a failed attempt can still deduct credits, which can be frustrating. That deduction happens because the request already entered the generation process, even if it ended with an error.

In these cases, I can help by:

Retrying the generation without altering your creative settings, so you get the output you intended.

Hi, just to clarify — Tunee no longer deducts credits for failed generations. You can check this in the Credit Usage Details at the top-right corner of the interface. If a generation fails, you will not see any credit deduction entry after that attempt.

I’m also having the same problem during the Generation process. Here’s a screenshot. Please help me​:folded_hands::folded_hands::folded_hands:

Could you please share your project link with us? If we identify any issues, we’ll provide appropriate credit compensation accordingly.