Hello Support Team,
I was working on a track titled “Shattered Glass” and provided the full lyrics and style directions multiple times. However, the generator repeatedly produced a completely different song (“Perfect on Paper”) due to what appears to be a cached‑prompt error.
Because of this mismatch, my credits were consumed on generations unrelated to my request. I would like reimbursement for those credits so they can be applied to creating Shattered Glass correctly.*
Account Name/Email: Mequel Logan/ MequelLogan@gmail.com
Requested Track: Shattered Glass
Wrongly Generated Track: Perfect on Paper
Approx. Dates/Times of Issue: 11/15/25
Link to affected generation:
Generation IDs for incorrect outputs:
• gen‑j6nt6CMZcHHESdGJ8VVbYA
• gen‑gY3oFdxpaUGjMCzxDndXZ3
• gen‑LxYs5k3npvLQVVcSwCHw9c
(IDs are from Canvas logs and correspond to “Perfect on Paper” generations when my input clearly requested “Shattered Glass.”)
Description of Issue:
The system appears to have used a cached prompt from the earlier “Perfect on Paper” job instead of processing the newly‑pasted “Shattered Glass” lyrics and style directions. Despite multiple confirmations in chat that Shattered Glass was the active project, the wrong song was generated, consuming credits without delivering the requested track.*
Please review my session history and generation logs (including the link above) to confirm the mismatch and issue a reimbursement for the affected credits.
Thank you for your help and quick resolution.
Best regards,
Mequel Logan
