Hi, I can’t split and load the stems. What could be the problem? I also can’t download wav files, is it possible to download only mp3 files? maybe these are some new restrictions?
We understand how frustrating it is to encounter issues with stem splitting and WAV downloads, and we want to assure you that your concern about potential new restrictions has been noted. Our support team is already looking into this matter and will get back to you as soon as possible.
Could you please share the link to your project?
Thanks for sharing the link. We’re currently checking your project to see why the stems aren’t loading and why WAV downloads are failing. We’ll update you shortly with what we find.
Hi d3_october,
Good news! The issue with stem splitting and WAV downloads has been resolved. Please try accessing your project again to confirm everything is working as expected.
Best regards,
Support Team
I downloaded one song, but all the others still have the same problem?! I can’t split and load the stems and also can’t download wav files?!
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Sorry for the trouble. Could you try again or share the project link so our tech team can look into it? Open the project page → click Share in the top-right → copy the link and paste it here. We’ll get on it as soon as we have it.