I subscribed again and basically paid the fee, but I didn’t receive any credits. It’s as if I hadn’t done anything, yet the money was deducted and I also received the invoice. What is going on with this?
We’ve checked your account and confirmed that the credits have already been issued.
You can follow the steps below to view your current credit balance, or try refreshing the page to see the updated amount.
Dear heyingzhi18,
Thank you for your help and your reply — I actually received the credits, so everything is fine with that. However, I noticed that since I renewed my subscription, the system tried to charge my account again on December 21, about 10 minutes after I updated the subscription. After that, it also tried to charge me again on December 23, and again today, December 26 — even though I already paid the $18 on December 21.
I would like to kindly ask for your help with this. Could you please look into why the system is still trying to charge me again?
Thank you very much in advance.
This topic was automatically closed after 24 hours. New replies are no longer allowed.
We’ve only found one charge on your account dated December 21.
Could you please share a screenshot showing the repeated charge request so we can take a closer look?
Sure. Here are the screenshots — they’re in Hungarian, so I apologize for that, but the main point is clearly visible. The system also tried to charge me again today.
After further investigation, we found that this issue was caused by a subscription cancellation failure on Stripe’s side. We have already reported this to our technical team, and the issue has now been handled manually on our end.
Please rest assured that the necessary actions have been completed in our system. If you notice anything unusual going forward or have any additional concerns, feel free to reach out—we’ll be happy to assist you.