I have tried multiple times to upload my image and my actual song but keep receiving error uploading for the song and the image upload is completely not responding properly. I get errors and wasting credits, the generation is using photos that have no connection to the video at all of me
Thanks for letting us know, and sorry you’re running into this. We understand how frustrating it is when both the song upload and image upload don’t work properly, especially if credits are being consumed and the generated result uses unrelated photos.
Could you please share the project link and, if possible, a screenshot of the upload error? This will help our team check what happened with the failed uploads, the image reference behavior, and the credits used in those attempts.
You can find how to get the project link here:
In the meantime, you may also want to check your network connection, refresh the page, or try uploading again in a different browser, since unstable network conditions can sometimes cause upload failures or incomplete responses.
Once we have the project link and error details, we’ll review the case and handle it based on the specific situation.