Why is tunee completely changing the clothing in my videos causing me to try and regenerate costing me credits. Content policy violation. Please review your inputs

Why is tunee completely changing the clothing in my videos causing me to try and regenerate costing me credits. Content policy violation. Please review your inputs. I have deleted the photos from the initial rendering added the photos i would like to see but keep getting these errors and I’m stuck with the bad version or nothing. Does anybody actually look at these issues or are users just supposed to keep burning up credits and money?

I have yet to receive a response. How do I cancel my subscription as I am not receiving any help with my problems.

Thanks for following up, and sorry for the wait. We do look into these issues, and we understand why this feels frustrating when the clothing keeps changing and each retry costs credits. We’ll help check what happened. :folded_hands:

Could you please share the project link with us? With the project link, our team can review the exact video, reference images, prompt, and the content policy warning to see why the result changed and why the error keeps appearing.

Project link guide:

You can also email us directly at support@tunee.ai with your project link and a brief description of the issue. We’ll follow up as quickly as possible once we receive the details.