Constructive Feedback on Recent Update and Request for Partial Refund Consideration

[chris_korte]

Hello Tunee Team and Community,

First off, I want to say that I’ve been a big fan of Tunee since last year and really appreciated the high-quality music generation it offered back then. In September 2025, I invested $180 in credits because the output quality – especially in terms of natural vocals, pronunciation, and overall coherence – met my expectations perfectly for my creative projects.

However, since the December 31, 2025 update (with the new models like Mureka and MiniMax 2.0), I’ve noticed a significant drop in quality. Songs now often sound more robotic, with issues in language handling (e.g., unnatural phrasing) that weren’t there before. I understand updates are necessary for long-term improvements, and I appreciate the bonus credits offered to some users, but this feels like a downgrade from what was advertised and paid for.

I’m not asking for a full refund, but could the team consider a partial refund or additional credits proportional to the reduced value since January 2026? For context, I’ve used a substantial portion of those credits expecting the original quality level.

I’d love to hear your thoughts or any plans for rolling back/optimizing the models. Thanks for your time and for building such an innovative tool – hoping for a resolution so I can keep creating with Tunee!

Best regards,

[tuneeai]

Hi Chris, thank you for taking the time to share such detailed and constructive feedback with us.

Regarding your request, we’d like to clarify that your purchase currently falls outside our refund eligibility period, so we’re unable to offer a refund at this stage. We understand this may be disappointing, and we truly appreciate your understanding.

That said, we completely recognize your desire to create high-quality music and your expectations based on your past experience with Tunee. Improving generation quality remains a top priority for our team, and we are actively working on ongoing optimizations to address issues like naturalness, pronunciation, and overall coherence.

Your feedback has been shared with our product team and plays an important role in guiding these improvements. We genuinely value your continued engagement and hope you’ll see meaningful progress as updates roll out.

Thank you again for your honesty and for being part of the Tunee community.