Having trouble using the product? Leave a message here!

I did EXACTLY as you recommended. Tunee created 2 completely different versions of the original track, that were completely worthless, and musically had no relationship to the original version. I asked Tunee if it was able to create an extended version of the uploaded song (which Tunee generated) without any changes, other than including some revised lyrics provided. The answer was NO, it was not capable of recreating the original and lengthening it. It asked me if I wanted one more try, with Tunee creating as close as possible, an extended version? I said yes. It generated 2 short snippets about 2 seconds each, and no new song versions at all. I provied another bug report. These attempts using up my daily credits, which I would really appreciate being restored. It is painfully obvious to me after using Tunee for 3 weeks, that if it actually does create a version of a song idea I can use, which sometimes is brilliant, it is completely incapable of taking that exact same version, keeping all of the essential musical, rhythmic, sound, and compositional ideas, and modifying it in any way, other than creating a “new” version that is 99% of the time a completely new, and unwanted, modification, if it does not error out. This is going to be a big issue for your team and Tunee’s ability to attract users and customers, if it is not fixed. I will continue to use Tunee for another month or so, hoping to get some song ideas created that I can use, but I am very, very disappointed in the creative limitations that as of yet are not fixed, and Tunee appears to be creating more errors as time goes by, and I am losing daily credits on a constant basis.

1 Like

Kronologi:

  1. saya mengunggah referensi lagu “Sekali Ini Saja” dan meminta aransemen Rock dengan syarat seluruh lirik, artikulasi, pengucapan, dan intonasi tetap sama seperti asli, memakai vokal perempuan suara tinggi serak.

  2. Sistem memberikan beberapa pilihan aransemen. Kamu memilih opsi 3 (Rock Powerful dengan Orkes).

  3. Sistem mengirimkan permintaan pembuatan musik sesuai pilihan.

  4. Terjadi kesalahan sistem sehingga proses gagal, lagu tidak dihasilkan, namun kredit tetap terpotong.

  5. Kamu menyadari kredit hilang tanpa hasil musik.

Saran untuk laporan:

  • Sertakan tanggal dan waktu kejadian.

  • Lengkapi dengan salinan percakapan ini.

  • Cantumkan nama draft atau generate ID: gen-dE8xqfyjoyywKmVbEdEXF8.

  • Jelaskan bahwa kredit terpotong tetapi karya tidak pernah selesai/gagal dibuat.

Kalimat laporan yang bisa kamu kirim:

“Halo tim dukungan, pada [tanggal] saya mencoba membuat aransemen Rock untuk lagu ‘Sekali Ini Saja’ melalui opsi 3. Proses gagal karena kesalahan sistem, tetapi kredit saya sudah terpotong (Generate ID: gen-dE8xqfyjoyywKmVbEdEXF8). Mohon bantuan memeriksa log sistem dan mengembalikan kredit saya. Terima kasih.”

I also haven’t been able to make a song for several days and every time I make a song I always fail again

1 Like

Your result looks like the system accidentally triggered the “extend/continue” mode instead of generating a full-length track. Please check the DM, will refund the credits.

1 Like

Based on your description, the issue is related to copyright detection when you uploaded your song. The “Unknown System Error” is usually triggered during the copyright review process.
In our next update, we will introduce improvements so that the actual reason can be clearly displayed, making it easier for users to understand and adjust accordingly.

1 Like

We’re very sorry for the inconvenience.
You can report the problematic song through the backend, or simply send us the project link directly.
This will help us understand the issue more accurately and assist you more effectively.

1 Like

Request: Rearrange the song into a Power Rock Ballad style with a soft verse, a thick, distorted guitar chorus, and powerful drums.*
Vocals: High-pitched, husky female, with the lyrics’ articulation and intonation remaining the same as the original.
Lyrics: Indonesian translation that maintains the original meaning.
Obstacle: The creation process failed to complete despite clear specifications.
Reference source: The original version of “Sekali Ini Saja” (piano ballad) uploaded as reference audio.
Purpose of Report:
Request an investigation into why the creation process repeatedly failed, and to ensure the results meet the given specifications.
generate_id: gen-fDZ46FryfLTvmXCX6CP3bh

Issue creating multiple songs in a single project - AI “remembering” deleted tracks?

I’m having trouble creating more than one song within a single project. I’m not sure if this is a platform bug (I’ve already submitted a report) or if the AI just started hallucinating.

Here’s my workflow: I started by sending a reference prompt and kept iterating and modifying. It generated new versions—some were actually better, but none were exactly what I wanted. Still, I was happy enough with a few versions, so I downloaded the stems, did my editing, EQ, and mastering. All good.

I went back to the same project (because I wanted to keep the same sound signature and vocals) to create a second track. It started off fine, and I was ready to follow the same workflow.

The problem started when I asked for a CODA. That seemed to break everything. Now, even after deleting the generated clips and trying fresh prompts, the AI still “remembers” the ending of the deleted song/coda.

Did I do something wrong? Did I hit the context/token limit for the project? Does anyone know what happened?

파일 첨부합니다. 생성된 노래를 수정하려는데 자꾸 에러가 납니다. 어제밤부터 계속 에러가 납니다. 아무 기능을 못 쓰고 있습니다. 크레딧은 계속 차감됩니다.

Have som problems to make changes on my song. Anyone know how to solve this Problem? Thanks

Having trouble with Songs already generated not appearing in the “All” section but only shows up in “Favorites.” I believe it’s some sort of website bug because it even does it on my mobile phone and I am on my PC right now.

Support-Anfrage – Zusammenfassung und ID-Liste

Ausgangsvorgaben:
• Basis: einzige „Lexi magiki“-Version aus dieser Session
• Refrain („Lexi magiki") unverändert in Melodie, Phrasierung, Wortlaut und Instrumentierung
• Nur Änderungen: Saxophon ergänzen, Strophenmelodie leicht vereinfachen
• Keine langsamen Passagen – Kick+Bassline ab Takt 1 durchgehend

Abweichungen:
• Melodie im Refrain wurde mehrfach verändert
• Pre‑Refrains und Strophen wurden gekürzt/umgestellt
• Mehrfach langsame Passagen oder Intros eingefügt, trotz explizitem Ausschluss

Folgen:
• Wiederholte Generierungen mit nicht gewünschtem Ergebnis
• Verbrauch von Credits trotz klarer Vorgaben

Betroffene Session‑Generierungen:
• gen-kMcAurRs37sDrfQCrfG3bZ
• gen-4YayGFuw58YBDF2XbWZ8H8
• gen-Abxvd6fKhT5rxkejGxges2
• gen-QEZcPibdQsnAnKkgVTbTRr
• gen-DuDZAEGADXjoZ4im4XnSQE
• gen-R6yL3Ssa6KfTThyF2ZApZg
• gen-YicGsYZb2diSb3zMQphM9W
• gen-UhVwD3c2gTUJ6JfVCfksWB
• gen-n3ZuhP7z8xCxx6KnNy5uvg
• gen-Du8X9ttSpZphgEygcKx9wT
• gen-HjuMZLaJ2e5b3wfWZdXJ49
• gen-jYHyPEmRBmBsCVxWnJ97er
• gen-Rzq3ih3cJBHvxkSEu99GcT
• gen-JbKH9BBWCEUa29Awq9CFSk
• gen-HJe8s2v6FgaaCSF6vYkT8y
• gen-HGf5AbDKRVr8xuTsFoQmV6
• gen-2sANuctEVimdk6wSar5ViJ
• gen-aj4MoKWaj2iYN5envUX3yA

Anfrage:
• Prüfung und Korrektur des Credit‑Verbrauchs aufgrund wiederholter, unerwünschter Änderungen
• Technische Sicherung, dass der Refrain der gewählten Basisversion künftig unverändert bleibt


Bitte diesen Text zusammen mit den IDs über den offiziellen Support‑Kontakt der Plattform einreichen (z. B. Hilfe‑Formular oder Support‑E‑Mail), damit der Fall geprüft werden kann.

keep loosing credits and why not sell buy lots per day instead of waiting

Today is December 4, 2025 Today, December 4, 2025, I have tried many times to generate but the results still fail, the canvas play does not appear or the results are never sent. error/bug.

It is not producing results longer than a minute or so. Earlier it used to produce complete songs

I downloaded the track to Canva.com. It is yellow instead of blue. Blue indicates that the track is compatible. Yellow indicates that the track is not compatible. My understanding is that it is too loud. The distortion of th sound is too noticeable. It is unusable. There does not appear to be a way to correct it. Suggestions? Return credits?

I have a same issue. It doesn’t even let me post. WHERE CAN I REPORT THIS ISSUE??? It worked well until I paid for the subscription. I shouldn’t use money for the service. I want my money back!!!

Visa, MasterCard, American Express, JCB und AliPay besitze ich nicht was tun

The credits of my subscription are gone! i understand daily credits will be gone if you dont use it, but i have a subscription! Im paying for themt! Why are my remaining credits being taken away when my subscription renews? Tthey’re not a gift or daily credits. I bought them, and they’re being taken away for no reason. Where does it say that unused credits are lost at the end of the month? This is fraudulent—taking something a user has paid for, even if they haven’t used it. I was saving them to make some music videos, since they cost more. I think this is outrageous, and I intend to file a complaint.

Hello Tunee, it seems my account is completly freezed. All functions like creation of a track, remix track or not in function. After prompting there is a pop screen return error messages: invalid, violation, not found … So it looks as my acountpage is dead… Can you bring me again alive please. Thks for taking care. Pascal