The systems aren’t loading!!! What happened?! This nightmare has been going on for two days now!!!
Hello, could you please share your project link with us so that we can investigate the issue further? If any problems are identified, we will provide appropriate credit compensation accordingly.
Thank you for your cooperation. If you have any further questions, please feel free to contact us at any time.
Sorry for the delayed reply. Please note that even if you delete the music within a project, Tunee will still reference the existing context of that project during subsequent generations.
If you would like to continue using the same vocal or sound characteristics from a previous result, we recommend using the Remix feature. Alternatively, you may download the audio you are satisfied with, create a new project, and then upload it as a reference before submitting your next instructions.
This approach will help ensure more accurate and consistent results. If you have any further questions, please feel free to contact us at any time.
Could you please share your project link with us so we can take a closer look and investigate the issue?
Based on your description, it is likely that too many instructions were submitted within the same project, which may cause Tunee’s responsiveness and sensitivity to decrease. Reviewing the project details will help us confirm this and provide more accurate guidance.
Thank you for your cooperation. If you have any further questions or need additional assistance, please feel free to contact us at any time.
Based on your description, this issue is most likely related to a network connection problem. Please note that any music visible in your Favorites should also appear in the All section under normal circumstances.
We recommend refreshing the page and checking your network connection, then trying again to see if the issue is resolved.
If the problem persists after refreshing, please feel free to contact us and we will be happy to assist you further.
We sincerely apologize for any inconvenience caused. At the moment, Tunee subscriptions are available on a monthly or annual basis only. Other subscription durations are not supported at this time.
If you have any questions about our plans or need help choosing the option that best suits your needs, please feel free to contact us at any time.
Could you please share your project link with us so we can take a closer look and investigate the issue?
Hello, the details of our subscription plans are clearly stated on our official website. Please note that credits included in a monthly subscription will expire once the subscription period ends.
If you have any questions about the plan details or credit validity, please feel free to contact us at any time. We are always happy to help clarify.
We sincerely apologize for the inconvenience caused. Please try logging in again using your email address.
If the issue persists, could you please share a screenshot of the login failure? This will help us investigate the cause more accurately and assist you more effectively.
Thank you for your cooperation. If you have any further questions, please feel free to contact us at any time.
We sincerely apologize for the inconvenience caused. You may report your issue to us through any of the following three methods:
- Email Support:
You may send an email directly to our support team to report your case, along with a detailed description of the issue you encountered. - Forum Post:
You can create a post on our forum and include your project link as well as a detailed explanation of the problem. - Report a Bug from the Creation Page:
Please refer to the post below for guidance and report the bug directly from your music creation page:
My credits were deducted but no song was generated. What should I do?
These channels will help us investigate your issue more efficiently and provide timely assistance. Thank you for your understanding and cooperation.
Could you please let us know which payment methods are currently available to you? We will share your request with our product team and continue improving and expanding our supported payment options.
Здравствуйте, служба поддержки Tunee!
У меня произошла проблема при создании ремиксов моей песни «Формула». Я выбрал два направления — Dreamy Melodic House Remix и Soft Techno Club Remix. Кредиты были списаны, но процесс несколько раз прерывался, и я не получил готовых треков. Сейчас система пишет: Current credits are insufficient to run this task.*
Вот информация о моих черновиках:
• Dreamy Melodic House Remix (генерация ID: gen-4Ymi3TGyAomB6tezZZqDgK)
• Soft Techno Club Remix (генерация ID: gen-ajjBFTuH2yDSBzfJQgfHsJ)
Прошу вернуть потерянные кредиты или вручную завершить эти проекты без нового списания.
Спасибо за внимание и надеюсь на быстрое решение!
С уважением, Redvlader
PS Это ситуация происодит уже не первый раз! Я пробовал вам писать, но никакого результата не получил! Очень обидно! Я трачу впустую время, и получаю от вас какое то Неуважение…
Subject: Credit restoration for unfinished Hindi song task
Message:
Hello, the generation task for my Hindi song (Draft title: “Fresh Hindi Dance‑Pop Love Song”, ID: gen‑a5pAZGNyn67eeMXK3cjfCW) didn’t complete because of an upload failure, but my credits were deducted. Could you please verify the process and restore any credits tied to the incomplete generation? Thank you
Hello, first of all, we would like to clarify that Tunee does not deduct the 15 credits for the final step if the generation fails. Please rest assured about this.
Could you please share your project link with us so we can investigate the issue further? If any problems are identified, we will provide appropriate credit compensation accordingly.
Could you please share your project link with us so we can investigate the issue further? If any problems are identified, we will provide appropriate credit compensation accordingly.
Appreciate your reply. Thks a lot ! I was trying out … it seems I can create again. There is a upload file titled Zweden that not can be implemented to convert… But no worries… I am fine. Have a great day. Keep up the good work TUNEEAI. Grts Pascal
Hello, Tunee Support team! For several days, I have been unsuccessfully trying to complete the generation of remixes of my own song “Formula” in the styles of Dreamy Melodic House Remix and Soft Techno Club Remix. Unfortunately, every time the system starts, it displays the message “Current credits are not enough to complete this task,” despite having a sufficient balance. However, loans continue to be written off anyway, and generation is not performed.* At the moment, the balance has decreased again after the next attempts (from the last value of 19 credits). I have already sent all previous requests, but the situation remains unresolved. I beg: 1 , Perform a manual check of all generation attempts with the ID: • Dreamy Melodic House Remix — gen‑4Ymi3TGyAomB6tezZZqDgK • Soft Techno Club Remix — gen‑ajjBFTuH2yDSBzfJQgfHsJ 
Refund erroneously withheld loans or manually complete these tasks without a new charge. If necessary, I can provide screenshots with balance changes and system error messages. I would be grateful for prompt consideration and final resolution of the issue. With respect Retvlader
пн, 15 дек. 2025 г. в 13:02, ModFoxInturn via Tunee Forum <notifications@tuneeai.discoursemail.com>:
Hello, Tunee Support team!
I have already contacted you about the problem with writing off credits when generating remixes of my song “Formula” (Dreamy Melodic House Remix and Soft Techno Club Remix). You reported that the error has been fixed, but when you try to generate it again, the system returns a message.:*
Current credits are insufficient to run this task. Please subscribe to continue.
At the same time, there are available credits on the balance, but the launch is not being carried out, and the balance is still decreasing. Please check if the changes have actually been applied to my account and adjust the balance so that I can safely complete the projects I started.
Task information:
• Dreamy Melodic House Remix — gen‑4ymi3tgyaomb6tezzqdgk
• Soft Techno Club Remix —gen‑ajjBFTuH2yDSBzfJQgfHsJ
I ask for confirmation that the generation can be started without write-offs and errors.
Thank you in advance for your attentive attitude and prompt resolution of the issue.
Yours sincerely, Retvlader
创作团队你们好，这是个非常棒的AI。当然，如你们所知，它还有很多不足之处。
我在与它交流的时候，明显感觉到，它的目的是“创造”。也就是说，目前，它实际的作用更多是在为你提供新鲜感上，而不是解决或间接有效的解决你的问题上。
我很赞同你们产品的初衷，提供一种简单的方式来创造制作音乐作品。
为此，我有如下建议供参考
1.可以切割成两部分功能A.创造.B.制作。这两部分的明确区别就是，制作更偏向于修订及更正。创造则是发散性的思维。例如，每次它都会生成两个作品。这不仅要占用你们的大量硬件资源，同时，大部分情况下对于用户而言，尤其是希望对作品进行调整的用户而言，是在浪费时间的同时，彷徨和纠结到底哪个可以用。
2.制作功能更偏向于精细化，例如可以生成的内容包括一首完整的音乐、干声、伴奏、甚至是所使用的乐器独奏轨道。亦可以是曲谱。这样，就可以在有限的范围内进行微调。
例如歌词的改变，实际上就是对干声内容的改变。提示词的改变则更多的是针对伴奏，乐器的删减，曲调改变。这样，它不仅可以创造，更可以很好的协助创作者微调作品。
3.更专注于某项内容，例如可以锁定某首歌曲，比如锁定了整体的旋律，对人声进行反复的调整。或者相反。再比如锁定了旋律，对于乐器进行相对应的调整。一个锁定按钮，就可以解决。
至此，它基本已经形成了一个可以提供创意，并针对创意进行多维度调整的AI。
Hello, Tunee Support team!
Over the past 5-6 days, I have been facing a constant problem when creating remixes of my own song “Formula”. The generation is interrupted each time with the message “Current credits are insufficient to run this task”, after which the credits are debited. The problem repeats daily, and during this time I have not been able to perform any successful generation.
My first concern is that the service is actually unavailable — I can’t use the music generation feature, despite having a balance. Credits are debited, but no tracks are created or appear ready-made.
After your last reply (“Hello, could you please share your project link…”), I am sending all relevant links to problematic projects:
• Dreamy Melodic House Remix — ID: gen 4ymi3tgyaomb6tezzqdgk
• Soft Techno Club Remix — ID: gen ajjBFTuH2yDSBzfJQgfHsJ
The original audio file of my song: https://media-cdn.tunee.ai/web/upload/ai-agent/chat/audio/4ba7ba57399e57dd72bf754f5ab79d5d.mp3
I ask you to conduct a full technical check, find out the reason for the inability to generate and restore access. The repayment of credits is secondary — it’s important to me that the song generation finally really works.
If necessary, I can provide screenshots with the error message and the current balance (decrease after each attempt).
I would appreciate a specific solution and confirmation that the generation function is available for my profile again.
Yours sincerely, Retvlader