I provided my bank card information when I purchased a Tunee AI subscription, and the card was automatically saved and bound to my account. I have already canceled the automatic subscription renewal, but I need to completely unbind/remove this bank card from my account to prevent any potential future charges. Could you please guide me through the specific operation steps to complete this, or assist me with manual removal if there is no self-service option?
Hello,
Thank you for reaching out.
We understand your concern about removing your payment method to prevent any future charges. We’d like to clarify that since you have already canceled the auto-renewal, there will be no further charges applied to your account moving forward.
Regarding your payment method:
At the moment, payment methods are managed securely through our payment provider (Stripe), and we do not have the ability to manually remove or unbind a saved card from your account on our side.
However, since your subscription has been successfully canceled, your card will not be charged again, and no further action is required.
If you would still prefer to remove your payment method entirely, we recommend contacting your card issuer or Stripe support for additional options.
If you have any other concerns, feel free to let us know — we’re here to help.
Best regards,
Tunee Support Team
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