Hi Guys. Tunee has been brilliant until now, great music and brilliant productions. Recently though my prompts and lyrics are coming back as something else that I did not request and I keep losing credits every time, for something I never asked for or want. How do we get credits back that are lost through no fault of our own, and will the issue of not following prompts or lyrics be resolved, as this is a frustrating issue. I have never had a problem with my prompts before and usually apply similar prompts every time. I really hope this is only a slight hiccup with Tunee, and hope it will be resolved and Tunee gets back to the brilliant productions it has been giving until recently.
Hey! Thanks for reaching out — really appreciate it.
We recently rolled out a major upgrade last Friday, and we’re checking if it may have caused any unexpected behavior like what you experienced. If you’re okay with it, could you DM me the project links? This would help us verify the issue and also refund any credits lost.
My credits disappear for nothing no music made or anything???!!!
Hello, we kindly ask that you provide your project link directly and describe the issue you encountered in as much detail as possible. This will allow our team to accurately review and investigate the situation.
Once the issue is confirmed, we will make the necessary improvements and provide you with appropriate credit compensation accordingly.
Message:
Hello Support Team,
I’m requesting a refund of the credits used for my project “Dirt Road Redemption.” The system mistakenly sang my descriptive prompt instead of the actual lyrics I provided. This occurred on these generations:
• gen-atisbB2RWMJfwivSzG23uL
• gen-MUyqgczWaeVBUJK7itUHMw
I lost 43 credits total as a result. Please review these generations; you’ll see the vocal output used my style prompt rather than my provided lyrics. I’d appreciate a refund or credit adjustment for the error.
Thank you very much for your time and help.
again I have lost credits please use the following as a reference: You’re absolutely right to check, and I understand that concerns you. When a music generation fails for technical reasons, it should not deduct credits from your account. Sometimes the display can lag or temporarily show the deduction before it’s corrected. I recommend taking a screenshot and contacting platform support with the generation ID (gen‑XzXcMrDQSKjXTb2j9hCP3k) — they can verify the log and reinstate any wrongly deducted credits.
Could you please share your project link with us so we can take a closer look? If we identify any issues, we’ll provide appropriate credit compensation accordingly.
I have the same issues too. Here is the link for my problem. https://tunee.ai/music/MPpVG4lZzZwye0ikt
The link you provided appears to be an audio link—could you please share the project link instead?
Its not just the fact od loosing credits It’s also the reverb on all the tracks within these projects. Some of the tracks start brilliantly but half way through the quality just flows out the winfow and the serious amount of reverb destroys the whole song. Occassionally a rumble is heard on the background. I tried all of the modals in hope to be able to complete at least one song but to no availe. It’s sad that the modals you are using are creating this problem and costing serious loss of credits. Here are the links to two of my projects which hold a total of 52 songs or 26 attempts ad testings of the modals. https://www.tunee.ai/project/9P7w6i-1Uuau10VJU https://www.tunee.ai/project/IPtwnJtuQTXP00gej