With a Basic Monthly Subscription I’m using a Basic monthly subscription, but the payment keeps going in even though it’s not the payment date. I’m inquiring because I use it a lot or if there’s another account.
Also, card payment details are displayed, but the website only shows receipts for monthly payments. Please let me know the reason.
We understand your concern regarding the unexpected charges on your Basic Monthly subscription and the discrepancy with your billing dates. Our support team has received your inquiry and will look into your account details and payment history to provide you with a clear explanation as soon as possible.
Hello!
Thank you for reaching out. We truly value your concern and would like to assist you further.
Could you please provide 【the email address】 associated with your account? This will help us verify your payment details and review the actual transaction amount more accurately.
If you have any other questions or need further assistance, please don’t hesitate to contact us — we’re always here to help.
Thank you for your understanding and support.
Best regards,
Tunee Customer Support Team
Sorry you’re seeing unexpected charges — let’s get this sorted out.
For billing and payment issues like this, the best next step is to email support@tunee.ai directly with:
The support team can pull up your full payment history and explain exactly what was charged and why. If there’s a duplicate charge or a billing error, they’ll be able to address it from there.
Sorry for the confusion around your billing — let’s get this cleared up properly.
Since this involves account-specific payment details, please reach out to support@tunee.ai with the following so the team can review your full transaction history:
They’ll be able to explain why charges went through outside your expected billing date — for example, this can sometimes happen with usage-based add-ons or if multiple subscriptions are active on different accounts. They can also clarify the receipts you’re seeing.
