I uses aver 5000 credits an a incomplete project because the system was giving me a lot of errors i spend 75 dollars, i tried 3 times to contact customer support and when they reply all i was getting as a copy and paste of the same stupid apologies and no real explanation of the error or a credit for what i spend.
I have been getting the same results; I cannot see this site continuing if this is the product that is supplied to us.
Gerardo, I’m really sorry you’ve been through this — spending $75 and 5,000 credits on an incomplete project, then getting copy-pasted responses, is genuinely frustrating and not the experience we want for you.
To properly investigate what went wrong and review your credit usage, could you share the project link? Here’s a quick guide on how to find it:
What is the project link? How can I get it?
Once we have the link, our team will look into the generation records directly. If the errors were on our end, we’ll make it right with appropriate credit compensation.
Please also feel free to reach out to support@tunee.ai and reference this forum thread — that way your case stays on record and gets the attention it deserves.
Hello, this my project link:
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