Payment Error When Subscribing to Plus Yearly Plan (US$384.00)

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Hello,

I encountered a payment error when trying to subscribe to the “Plus Yearly” plan (US$384.00) on Tunee AI.

When I selected Alipay as the payment method and clicked the “Subscribe” button, the system displayed the error message: “An error occurred while processing your payment. Please try again later or use another payment method.” The payment was not deducted from my account, and the subscription failed. I tried multiple times, but the issue persisted.

My account email is: 154938305@qq.com
Could you please help me check the transaction status and resolve this issue? Thank you.

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At the moment, Alipay may have transaction limits for certain payments. We recommend using your bank card directly to subscribe to the membership plan.

If you encounter any issues during the payment process, please feel free to let us know — we’re happy to assist you. :heart:

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