Why are my credits gone? I only have 100 left, but I used to have over 1,000

Usage Issues
1

Why are my credits gone? I only have 100 left, but I used to have over 1500

2

Sorry to hear that — losing credits unexpectedly is frustrating. A few things worth checking:

  • Expiry: Some credits (like bonus credits from events or daily login rewards) have a limited validity period (e.g. 30 days). If they weren’t used in time, they expire automatically.
  • Usage history: You can check the credit breakdown in your project history to see where credits were spent.
  • Subscription renewal: If a subscription lapsed, any plan-based credits may have been affected.

For a full account review, please email support@tunee.ai with your account details — the team can look into exactly what happened and help sort it out.