I need a private support contact for a refund review. I spent about $38 on an MV generation run that became unusable because character identity consistency failed across generated shots. I do not want to post account/workspace details publicly. Please direct me to the proper private billing/support channel. Why are we using a FORUM for support?
Sorry to hear the MV didn’t meet your expectations — character consistency issues are genuinely frustrating when you’ve invested real money.
For billing and refund reviews, please email support@tunee.ai directly. Include your account email and a brief description of what happened, and the team can look into your case privately. You don’t need to share any account details here.
On your broader question: the forum handles general how-to questions and bug reports, but account-specific and billing matters are always handled privately via email for exactly the reason you mentioned.