In 2025, I was able to use the Melody/Harmony preservation feature and partial editing function. However, in 2026, these core features have been disabled.
Additionally, the video generation feature repeatedly fails and never completes successfully.
I previously attempted to request a refund via email on February 6, 2026, but the message bounced due to an invalid address.
Since the core features I subscribed for are no longer available, I respectfully request a refund for my current billing period.
Please confirm receipt of this request.
If necessary, I can provide account details and payment receipts for verification.
Regarding your previous refund attempt on February 6, 2026, could you please provide a screenshot showing that the email failed to send? This will help us investigate whether there was any issue on our side.
In addition, we kindly ask that you review our refund policy via the link below. After confirming the terms outlined in the policy, please contact us again to proceed with your refund request, and we will assist you accordingly.
We appreciate your cooperation and look forward to your reply.