Hello,
Thank you for your detailed message.
Regarding your previous refund attempt on February 6, 2026, could you please provide a screenshot showing that the email failed to send? This will help us investigate whether there was any issue on our side.
In addition, we kindly ask that you review our refund policy via the link below. After confirming the terms outlined in the policy, please contact us again to proceed with your refund request, and we will assist you accordingly.
We appreciate your cooperation and look forward to your reply.
Best regards,
Tunee Team