If you accidentally purchased an annual plan, please don’t panic.
You can send your invoice, user ID, register email to support@tunee.ai.
Our staff will process your refund, after which you can purchase the monthly membership.
Refund Policy
For EU, Turkey, and UK Users
You may cancel and request a refund within 14 days of purchase under EU, Turkish, or UK consumer protection laws. Please clearly state this in your refund request email.
For Users in Other Regions
Both monthly and annual memberships are eligible for refunds within 7 days of purchase.
Refund Amount Calculation
Refunds are calculated based on your credit usage:
-
No usage (0% consumed): If you have not used any Credits, you will receive a full refund, less applicable payment processing fees.
-
Partial usage (1%–80% consumed): If your subscription Credit usage is 80% or less, we will calculate the refund pro-rata based on unused Credits, and deduct applicable payment processing fees.
-
High usage (over 80% consumed): If your subscription Credit usage exceeds 80%, no refund will be issued.
Refund Example
If you purchased a Basic monthly plan ($18) and used 50% of your credits (900 out of 1,800 credits).
Calculation：
-
Subscription price: $18
-
Unused credits: 50% (900 credits)
-
Refund before fees: $18 × 50% = $9
-
Final refund: ~$9 – processing fees (at least 3$) = $6